Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
Our contact details:
admin@phoenixtraining.org.uk
What information we collect, use, and why:
We collect or use the following information to provide services and goods, including delivery:
• Names and contact details
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Website user information (including user journeys and cookie tracking)
We collect or use the following information for the operation of customer accounts and guarantees:
• Names and contact details
• Payment details (including card or bank information for transfers and direct debits)
• Purchase history
• Account information, including registration details
• Marketing preferences
We collect or use the following information for service updates or marketing purposes:
• Names and contact details
• Marketing preferences
• Purchase or viewing history
• Website and app user journey information
• Records of consent, where appropriate
Lawful bases:
Our lawful bases for collecting or using personal information to provide services and goods are:
• Consent
• Contract
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
• Consent
• Contract
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
• Consent
• Contract
Where we get personal information from:
• People directly
How long we keep information:
Retention Schedule
Details of Payments for Tax Return Purposes:
Retention Period: 7 years
Reason: In accordance with tax legislation requirements, we will retain details of payments made for tax return purposes for a period of 7 years from the end of the financial year to which the payment relates.
Personal Information Deletion Upon Request:
Retention Period: Upon Request
Reason: Upon receiving a request for deletion of personal information, we will promptly delete the data unless there are legal or regulatory reasons that require us to retain it for a longer period. Requests for deletion can be made by contacting us through the provided contact information in the Privacy Policy.
Email Marketing Contact Information:
Retention Period: Until Opt-Out
Reason: We will use the provided email address for marketing purposes unless the user opts out. Users have the option to unsubscribe or opt out of marketing communications at any time. Once an opt-out request is received, we will promptly cease sending marketing emails to that email address.
Your data protection rights:
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain:
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
23 April 2024
